Ultrasonic Skin Scrubber Warranty Policy
At Ultrasonic Skin Scrubber, we stand behind the quality of our product and want you to feel confident with your purchase.
30-Day Warranty Coverage
Every purchase made through our official store ultrasonicskinscrubber.com automatically includes a 30-day warranty from the date of delivery.
If your Ultrasonic Skin Scrubber develops a fault or stops working as intended within the first 30 days, we will provide a replacement unit at no additional cost.
What is Covered
Our warranty covers:
- Manufacturing faults or defects
- Device malfunction under normal use
- Issues with performance not caused by misuse
What is Not Covered
This warranty does not cover:
- Damage caused by misuse, improper handling, or dropping
- Use outside of recommended guidelines (e.g. using while charging)
- Water damage or improper cleaning
- Normal wear and tear
- Cosmetic damage that does not affect functionality
How to Make a Warranty Claim
To request a replacement, please contact our support team via email within the 30-day period.
Please include:
- Your order number
- The email used at checkout
- A brief description of the issue
- Photos and a short video showing the fault (this helps us process your request faster)
Replacement Process
Once your claim is reviewed and approved:
- A replacement unit will be sent at no cost
- No additional shipping fees will apply
- You may not be required to return the faulty unit (we will advise if needed)
Important Notes
- Warranty applies only to purchases made through ultrasonicskinscrubber.com
- Claims must be submitted within 30 days of delivery
- Our team reserves the right to assess and verify all warranty claims
Need Help?
If you have any questions about your device or warranty, please contact us:
Email: sales@ultrasonicskinscrubber.com
Phone: +61 451 772 799
We’re here to help and will assist you as quickly as possible.